The Community Housing Federation of Australia (CHFA) is the national peak body providing a voice for community housing providers in Australia.

This website acts as a clearinghouse of information, resources, news and events relevant to community housing providers and the provision of community housing in Australia. The Sector Capacity page also provides a capacity building function for the growth and development of the community housing sector. 

2010 Survey of Community Housing Tenants

The 2010 National Social Housing Survey of Community Housing Tenants (often referred to as the Tenant Satisfaction Survey) will take place from late August until early October. This will involve a sample of community housing tenants in all jurisdictions (except the ACT) receiving a survey form by mail that asks about:

  • tenants’ satisfaction with their current housing and housing-related services
  • tenants’ housing histories
  • tenants’ need for, and ability to access, other community and health services, and
  • demographic data about the tenant and their household

     

    This survey is conducted regularly (the last one was in 2007) and a similar survey is also being undertaken with public housing tenants. The Social Research Centre Pty Ltd has been contracted to conduct the 2010 survey.

    The data collected through this survey is used for national reporting purposes as well as to inform national strategies to improve services for tenants. This survey is the only national data regularly collected that specifically focuses on tenants’ perspective and opinions about their housing.

    In the past community housing tenants have shown a high level of satisfaction with their housing situation, surpassing the satisfaction levels of public housing tenants. The results of this survey are often cited by CHFA and government to promote community housing and provide an evidence base for the benefits community housing provides to its tenants. Therefore, it is important that there is a good response rate to the survey.

    Jurisdictions will be contacting community housing providers to let them know that the survey is going out in the field and to ask providers to encourage their tenants whenever possible to complete and return the survey if they should receive one in the mail. The success of the survey rests on receiving an adequate number of responses from a broad range of tenants.

    To ensure that all community housing providers are aware of the survey we are also encouraging you to contact your networks and notify any providers you know that the survey and when it will be running.

    If you have any questions about the survey or the tenant selection methodology, please contact CHFA.

 Current News & Issues
 
 
Presentation - Affordable Housing: Supply, Demand, and Intergenerational Equity 26/08/2010
A seminar presented by Phil Fagan Schmidt of Housing SA at the 2010 National Affordable Housing Exchange.
  Find out more

Presentation - Future Shock: Demographic Trends and Infrastructure Requirements in Rudd's 'Big Australia' 26/08/2010
A seminar presented by Professor Graeme Hugo of the Adelaide University, and Dorte Ekelund from the Major Cities Unit of Infrastructure Australia, delivered at the 2010 National Affordable Housing Exchange.
  Find out more

Presentation - Urban Renewal, Regeneration and Social Inclusion 25/08/2010
A seminar delivered by Andrew McAnulty of Mission Australia at the 2010 National Affordable Housing Exchange.
  Find out more

Presentation - International Financing and Service Delivery Models 24/08/2010
A seminar by Dr. Vivienne Milligan and Dr. Julie Lawson of the City Futures Research Centre, NSW, delivered at the 2010 National Affordable Housing Exchange.
  Find out more

CHFA National Bulletin Edition 110 23/08/2010
Edition 110 of CHFA's fortnightly National Bulletin (NB).
  Find out more

Presentation - "A Cow Just Fell Through My Roof...!" The Evolving Insurance Needs of Community and Affordable Housing Providers 19/08/2010
A masterclass presentation delivered by Mike Newbigin of ACI Broking Services at the 2010 National Affordable Housing Exchange.
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Presentation - Engaging with Communities 18/08/2010
A masterclass presentation by Gary Spivak of Port Phillip Council, and Darren Ray of the Victorian Local Government Association, delivered at the 2010 National Affordable Housing Exchange.
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Presentation - Engaging with Communities 18/08/2010
A masterclass presentation by Gary Spivak of Port Phillip Council, and Darren Ray of the Victorian Local Government Association, delivered at the 2010 National Affordable Housing Exchange.
  Find out more

Presentation - Assessing Project Feasibility 17/08/2010
A masterclass presentation by Karen Janiszewski of UrbanXchange and Ari Petrovs of Growcon delivered at the 2010 National Affordable Housing Exchange.
  Find out more

Time Running Out For an Election Focus on Affordable Housing 16/08/2010
A media release from the National Affordable Housing Summit - a national coalition of housing and community groups - calling for a stronger focus on housing affordability.
  Find out more

National Community Housing Standards Manual (3rd. Ed.) 9/06/2010
The third edition of the National Community Housing Standards Manual, released in May 2010.
  Find out more


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