2010 Survey of Community Housing Tenants

The 2010 National Social Housing Survey of Community Housing Tenants (often referred to as the Tenant Satisfaction Survey) will take place from late August until early October. This will involve a sample of community housing tenants in all jurisdictions (except the ACT) receiving a survey form by mail that asks about:

• tenants’ satisfaction with their current housing and housing-related services
• tenants’ housing histories
• tenants’ need for, and ability to access, other community and health services, and
• demographic data about the tenant and their household

   

  This survey is conducted regularly (the last one was in 2007) and a similar survey is also being undertaken with public housing tenants. The Social Research Centre Pty Ltd has been contracted to conduct the 2010 survey.

  The data collected through this survey is used for national reporting purposes as well as to inform national strategies to improve services for tenants. This survey is the only national data regularly collected that specifically focuses on tenants’ perspective and opinions about their housing.

  In the past community housing tenants have shown a high level of satisfaction with their housing situation, surpassing the satisfaction levels of public housing tenants. The results of this survey are often cited by CHFA and government to promote community housing and provide an evidence base for the benefits community housing provides to its tenants. Therefore, it is important that there is a good response rate to the survey.

  Jurisdictions will be contacting community housing providers to let them know that the survey is going out in the field and to ask providers to encourage their tenants whenever possible to complete and return the survey if they should receive one in the mail. The success of the survey rests on receiving an adequate number of responses from a broad range of tenants.

  To ensure that all community housing providers are aware of the survey we are also encouraging you to contact your networks and notify any providers you know that the survey and when it will be running.

  If you have any questions about the survey or the tenant selection methodology, please contact CHFA.